Support
Stuck on something, found a bug, or need a photo taken down? Email us and a real person replies, usually within a day.
support@rollmoment.appCommon questions
How do guests join a room?
Scan the room's QR code or open its link. It works in any phone's browser, iPhone or Android, with no app or account needed. Guests just pick a name and start shooting.
Who can see the photos in a room?
Only people who have joined that room. Rooms aren't public or searchable, and the host and moderators can remove photos or people at any time.
How do I remove a photo I posted?
Open the photo and choose “Remove my upload”. The host and moderators can also remove any photo in their room.
How do I remove someone from my room?
Open the room, tap People, then the ⋯ next to their name and choose Remove from room. They can't rejoin with the link unless you let them back in. You can also switch off “Let new people join” to close the room to newcomers.
Can I download everything in full quality?
Yes. When the night ends, open the recap and download the photos in full quality, ranked by what everyone loved.
How do I delete my account?
In the iPhone app go to Settings → Delete account, or on the web go to your dashboard settings. Your account and personal details are removed.
How do I report something inappropriate?
In the iPhone app, open the photo's menu and choose Report photo; the room's host is notified. You can also email us with the room name and we'll act on it quickly.
How do subscriptions and refunds work?
Purchases made in the iPhone app are handled by Apple. Manage or cancel them in Settings → your name → Subscriptions, and request refunds at reportaproblem.apple.com.
Roll is made by Virelabs in Melbourne, Australia. See our privacy policy and terms.